Yes, the camera is in stock and the Add to Cart button will grey out if it's out of stock. The total shipping will take about 5-10 business days to most of the EU countries and North America.

One year warranty is provided by the manufacturer, including online technical support. Repair or replacement will be provided if the product has been detected with defects due to the craftsmanship. Refer to TECHE Warranty Policy for more details.

You can pay with credit card, PayPal, Apple Pay, and Bank Transfer. We won't charge you immediately after you've submitted your order (Authorizing us to charge you in one week). We may contact you to confirm your identity and the ownership of your payment method. We will only initiate the charging process once your ownership of the credit card/PayPal account has been confirmed, and then we'll start to prepare the shipment.

We provide 7 days regret period. If 7 days have gone by since you receive your products, unfortunately, we can’t offer you a refund or exchange unless it's eligible for the manufacturer's warranty policy to return due to the craftsmanship defects.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You should contact support@lifepalstore.com for approval before you send the product back. Please make sure to attach the package photo to prove it's intact. WE DO NOT ACCEPT ANY RETURNS WITHOUT THE PRIOR APPROVAL FROM LIFE PAL LIMITED. You will be charged 20% of the price you paid to us for the credit card rate, customs duty and handling fee.

We don't collect tax on all orders as Life Pal Limited is a Hong Kong company, but you may need to pay the import duty to your government. We usually declare the product at $200 as a sample for shipping, but it's your sold responsibility for the customs clearance. Life Pal Limited will do it's best in assisting the customs clearance. If you want to have it declared at its full price, please contact us after you've submitted your order.

You can connect your smartphone/computer to the camera’s Wi-Fi (5Ghz) directly, or to the same network, like to the same Ethernet router.

It’s for live streaming. When it’s on, the camera will be able to create two streaming feeds at different resolutions, such as 8K & 4K, so that the audience will be able to watch the show with any devices at the same time, computer, smartphone, VR headset, etc. You will need to fill in two streaming URLs and keys. When it’s on, the Controller’s preview feature will be off.

Yes. You can connect your external mic with USB-C to 3.5mm/OTG cable. When it’s connected, the built-in mic will be disabled.

Not yet. The team is still working on it.

You need to create a new streaming key for the camera instead of using the default one.

It will last about 2.5-3 hours for regular shooting.

Yes. You can find the external battery available at TECHE Portable Power Bank along with other accessories. You can also use your own external battery with 12.6V output, but you may need to use TECHE power cable.

360Anywhere is light and compact with only 600 grams and 150mm x 55mm x 55mm in dimension. You can surely hang it to a drone for shooting pictures and recording video.

Yes. TECHE is only the brand on the market so far to provide camera capable of live streaming 24/7.

Yes. Please refer to the article about live streaming with OBS Studio.

Please contact us for more information or email us at support@lifepalstore.com.

With real-time voice enabled, you’re able to talk to your audience when it’s live. This is a feature for business users. You may need to develop your app integrated with Agora or submit your request to us.

No. Thanks to its unique design, the camera will never get overheated and can work 24/7.

We usually use 30Mbps for 4K live streaming to get better image quality.

The longest shutter speed for shooting JPG/DNG photo is ½ second, while the shortest is 1/8000 second.

Life Pal Store is the official online store of TECHE products for market outside of China, while TECHE team is focusing on the Chinese market. You can only find the new products on TECHE website in Chinese.

You can find the sample images/video here.

The latest software installer can be found here. Please go to Help menu in 360Anywhere Controller and select Update to upgrade the firmware. Please make sure the camera is connected to the power while it’s being updated. After it’s done, please uninstall 360Anywhere Controller and install the latest one to enjoy the new features.

For 360Anywhere Controller, no specific requirements on the system, but it’s suggested that your computer has a processer of I7 or higher and a graphic card RTX 1080 or higher. Refer to the User Guide for more information.

The camera will protect itself from being charged to avoid overheating. Please turn off the camera for about 15-30 minutes before you charge it. If the status is in constant red, it’s being charged. If it’s flashing, the camera has to cool down for a longer time.